Terms & Conditions

Orders

This website www.hollysilverjewellery.com is where you can place your order for the item(s) you require and the following terms & conditions also cover email correspondence, newsletters, Facebook, Instagram and any other associated promotional activity.
When you place an order with Holly Silver Jewellery it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should me at info@hollysilverjewellery.com

By placing an order through our website you are making an offer to Holly Silver Jewellery to purchase the goods outlined in your order upon the terms described in your order. When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. 

After placing an order online, you will receive an order confirmation, the contract for the sale of a product (s) will only exist once an order has been accepted, processed and sent to you.

Please ensure that you check all pieces on receipt and if there is a problem with your order - all faulty or damaged items must be reported within ten working days of receiving your order.  
I want you to be 100% happy with your purchase so if you are not, please contact me at info@hollysilverjewellery.com to discuss.  I am happy to accept returns if the product is faulty or made incorrectly to your specification. All items are handmade by a human, so sometimes there can be a human error - if this is the case, I will speedily fix this issue for you.  Please contact me to let me know and for a return address.  

Bespoke items are non-returnable unless there is a fault with the piece.  

Alteration Service

Depending on the personalisation of the piece, it MAY be possible to alter its been ordered in the incorrect size.  If you have ordered a piece and its been made to that specification, there will be a small alteration fee to change its size due to the labour involved.  Specifically rings with stones in them, alteration is very difficult and costly so please ensure you order the correct ring size.  

The same applies if you have been gifted a piece of jewellery from Holly Silver Jewellery and its too small/large.  If the piece is needing a major alteration, a new item may have to be made from scratch - which will have a higher cost.  Sometimes it may not always be possible to alter the size of a personalised item due to the stamping position on the piece - contact me to discuss.  

Please contact me on info@hollysilverjewellery.com for a return address and send the item without the box to reduce postage costs.  

Images

Photographs taken are what I deem to be a clear representation of the product.

Due to the handmade nature of jewellery I reserve the right to sell items with minor differences to the products photographed.

Packaging

All jewellery is packaged in a brown organic kraft luxury box which is branded.  Items will also be wrapped in tissue paper and sealed with a small sticker.  Gift wrap service is available so please contact if you require this. 

Components & Hallmarking

All items at Holly Silver Jewellery are handmade by Rebecca Robertson.  The pieces are all made with sterling silver (.925) and are hallmarked in accordance to the Hallmarking UK Law  - items below a certain weight do not need to be hallmarked, Items over this weight will be hallmarked at the Edinburgh assay office.   Some pieces may feature pre- made components such as clasps and chains.